Derek & Debbie Atkinson, Low Dyke, Catterlen, Penrith, Cumbria, CA11 0BQ

Home (01768) 862568     mobile 0787 9001107            Email - stay@lowdyke.com

Booking Terms & Conditions

By  booking a cottage at Low Dyke self catering cottages you are entering into a contract with us and agree to comply with our terms and conditions as set out below. Once you have booked your holiday with us the contract will be legally binding. An agreement is formed between us when either you make a telephone or email booking. We (the owners) reserve the right to access the property in the event of an emergency or any other unforeseen circumstances that require

urgent attention.

Payment

If booking is made more than 6 weeks in advance of your chosen arrival date then a deposit of  £100 is required, If booking is made with less than 6 weeks to your arrival date then the total balance will be payable on booking your accommodation.

Once we receive your deposit or full payment a confirmation will be sent via post or email. No further reminders will be sent once confirmation for your booking has been sent by ourselves.

Any balances owing must be paid in full 6 weeks before your arrival date.

If for any reason you need to cancel the booking with us and we cannot, after our best efforts, re-let the accommodation reserved for yourself then you are still liable for the full payment of the booking. If we are successful in re-letting the accommodation then the balance owing will returned to you less 10% for our administration costs. The deposit payment of £100  is non refundable in any circumstance.

We would strongly recommend to you that you take out cancellation insurance before booking your stay with us.

If for any reason beyond our reasonable control the accommodation was unavailable to you for your stay then we will make our best attempt to give you alternative accommodation to the same standard, if this was not possible or acceptable by  you then all monies paid to us for your holiday accommodation will be refunded to you. Our liability to you would not extend beyond this total refund.

Prices

The price for your stay includes the following:  bed linen, 1 Tea towel, 1 hand and 1 bath towel per person, electric, heating, hot water, cots and or high chairs and stair gate, complimentary welcome hamper on arrival, 1 full basket of logs, 1 extra stove starter pack with stove ready to light.

Arrival

Your accommodation will be available to you from 3.00pm on the day of arrival unless otherwise agreed, please avoid being early as your accommodation may not be ready for you. Please advise us if you will be arriving later than 6.00pm.

Departure

Please vacate your accommodation by 10.00am prompt unless by prior arrangement with ourselves, charges may be made to you if you vacate your accommodation after 10.00am to cover cleaning staff’s waiting costs. To assist in cleaning please leave the property in a clean and tidy condition, it would be much appreciated if you could please strip bedding off and leave on bed, thank you.

Children & Pets

Whilst we do allow children of any age to stay in our cottages we would appreciate if you were considerate to other future users and keep children under control, sorry but we do NOT allow pets in any of our cottages.

Damages & Breakages

Please be considerate to other users of our accommodation and take care of the property. You are responsible for the accommodation whilst you are staying with us, and will be held responsible for any damage or breakages which you cause to the accommodation or its contents. We only ask that you report any breakages or incidents as they occur. We will not normally charge for minor breakages, but we may have to make a charge if we deem it necessary to do so.

Liability

We do not accept any liability, damage, loss or injury to any member of your party or any vehicle or possessions of yours, unless proven to be negligent act by ourselves, an employee or contractor acting on our behalf. Please be aware that from time to time there may be agricultural  machinery passing through the yard and that you should keep clear of these at all times.

Privacy policy

Any data colleted by ourselves will be stored on our computers, we will not share any data with third parties, but we may contact you to inform you of special offers with your permission.

Smoking

We do NOT  permit smoking in any of our properties or balconies and we reserve the right to cancel your booking with immediate effect if infringements occur.

Web Site

Whilst we will make every effort to ensure that information and descriptions of our accommodation on our web site and others is as accurate as possible, we reserve the right to make small changes and accept no liability for minor inaccuracies.


Should you find any faults or have a complaint please advise us immediately so that the appropriate action can be taken.